How can we
help you?

Search our knowledge base or browse categories below to find answers.

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Knowledge Base

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Getting Started

New to Double Hosting? Learn how to set up your account, choose a plan, and deploy your first site.

12 articles
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Hosting Management

cPanel guides, file management, PHP configuration, database setup, and server resource monitoring.

24 articles
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Domains & DNS

Register domains, configure DNS records, set up subdomains, and manage nameservers.

15 articles
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Email Setup

Create email accounts, configure mail clients, set up SPF/DKIM records, and manage forwarding rules.

10 articles
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Billing & Accounts

Payment methods, invoices, plan upgrades, renewals, and cancellation policies.

8 articles
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Security & SSL

SSL certificate installation, firewall configuration, DDoS protection, and two-factor authentication.

14 articles
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WordPress

One-click installation, theme and plugin management, performance optimization, and staging environments.

20 articles
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Site Migration

Free migration assistance, cPanel transfers, database migration, and DNS cutover guides.

7 articles
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VPS & Dedicated

SSH access, root configuration, OS reinstallation, resource scaling, and server monitoring.

18 articles

Frequently asked
questions

How do I get started with Double Hosting?
Getting started is easy! Choose a hosting plan that fits your needs, create your account, and you'll have access to your control panel within minutes. From there, you can install WordPress with one click, upload your site via FTP, or use SSH to deploy from Git.
Can I migrate my existing website to Double Hosting?
Absolutely! We offer free migration assistance for all plans. Our technical team will handle the entire process β€” including files, databases, email accounts, and DNS configuration. Most migrations are completed within 24 hours with zero downtime.
What is your uptime guarantee?
We guarantee 99.9% uptime across all hosting plans, backed by our Service Level Agreement (SLA). Our infrastructure uses redundant networks, automated failover, and real-time monitoring. If we fail to meet this guarantee, you're eligible for service credits.
Do you offer refunds?
Yes! We offer a 30-day money-back guarantee on all shared and WordPress hosting plans. If you're not satisfied for any reason, contact our support team within 30 days for a full refund β€” no questions asked. VPS and dedicated server plans have a 7-day refund window.
Which server locations are available?
We currently operate data centers in three strategic locations: Frankfurt, Germany πŸ‡©πŸ‡ͺ, Amsterdam, Netherlands πŸ‡³πŸ‡±, and Atlanta, Georgia, USA πŸ‡ΊπŸ‡Έ. You can choose your preferred server location during signup to optimize latency for your target audience.
How do I install an SSL certificate?
Free SSL certificates (Let's Encrypt) are automatically provisioned for all domains on your account. Simply add your domain in the control panel, and SSL will be activated within minutes. For premium SSL certificates (EV/OV), you can purchase and install them through your hosting dashboard.
Can I upgrade or downgrade my plan?
Yes, you can upgrade your plan at any time from your account dashboard. The price difference will be prorated for the remainder of your billing cycle. Downgrades are processed at the next renewal date. All plan changes happen with zero downtime.

Still need help?

Our support team is available around the clock to assist you.

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Live Chat

Chat with our support team in real-time. Average response time under 2 minutes.

Available 24/7
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Email Support

Send us a detailed message and we'll get back to you within a few hours.

hello@doublehosting.net
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Phone Support

Speak directly with a technical specialist for urgent issues.

+1 (404) 232-6677
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