Double Hosting offers multiple support channels to help you resolve issues quickly. Here's what's available and when to use each one.
Live Chat
Live chat is the fastest way to get help. Click the chat icon on any page of the Double Hosting website or dashboard. Average response time is under 2 minutes. Live chat is available 24 hours a day, 7 days a week.
Best for: quick questions, account access issues, billing queries.
Email Support
Send a detailed message to support@doublehosting.net. Include your domain name, cPanel username, and a clear description of the problem. We typically respond within a few hours.
Best for: complex technical issues that require investigation or file sharing.
Phone Support
Call us at +1 (929) 631-1110 to speak directly with a technical specialist. Phone support is available during business hours and for urgent situations.
Knowledge Base
This knowledge base contains step-by-step guides for the most common hosting tasks. Search by topic or browse the categories. Many issues can be resolved in minutes using these guides without waiting for a support agent.